Every time you speak or chat with someone from our Member Solution Center, you’re speaking to someone right here in the Capital Region. All employees work at our headquarters in Latham, NY.

Solution Center and Chat Hours


Monday: 8:00am – 5:00pm
Tuesday: 8:00am – 5:00pm
Wednesday: 9:30am – 5:00pm
Thursday: 8:00am – 6:00pm
Friday: 8:00am – 6:00pm
Saturday: 9:00am – 1:00pm
Sunday: CLOSED

Sunmark Online Chat

Solution Center and Chat closed? Choose Member Service from the below Contact Us drop down. We will reply back as soon as possible!