If you have general questions about Sunmark or our products, or have comments and suggestions on how we can improve our service, we’d love to hear from you! Please fill out the form and we’ll be in touch with you soon.

PLEASE NOTE: To protect your privacy, please DO NOT use this form to contact us about specific account information. Sunmark employees will NEVER ask you for your personal account information by email.

 


 

Contact Us by Phone

Member Solution Center

Conduct your business with Sunmark quickly and easily right over the phone. Our representatives can help you with just about everything – get approved for a loan, transfer funds, ask questions about your account and more!

Contact our Member Solution Center team at (518) 382-0605 or (866) SUNMARK during their business hours:

Monday: 8:00am – 5:00pm Thursday: 8:00am – 6:00pm
Tuesday: 8:00am – 5:00pm Friday: 8:00am – 6:00pm
Wednesday: 9:30am – 5:00pm Saturday: 9:00am – 1:00pm

 


 

TAMI (Telephone Access to Member Information, 24 Hours)

Transact your Sunmark business even when our branches and Member Solution Center are closed with our 24-hour automated telephone system. Check your balances, transfer funds, even apply for a loan. It’s easy–TAMI will guide you through the process! All you need is a telephone, your account number and your TAMI personal identification number (PIN). Try TAMI today! Call (518) 382-8433 or (800) 462-8449.


 

Need a TAMI PIN? Lost your TAMI PIN?

(518) 382-0605 or 866-SUNMARK (866-786-6275)


 

FOR ISSUES WITH A MASTERCARD DEBIT CARD:
For a lost/stolen debit card and/or PIN, problems with your card due to fraud, or while traveling outside the US: Call (518) 382-0605 OR 866-SUNMARK (866-786-6275) at any time and follow the prompts.


 

For problems with your Sunmark Debit or Credit Card due to fraud:
During business hours call (518) 382-0605 OR 866-SUNMARK (866-786-6275)
After business hours call (210) 892-5577


 

For problems with using your Sunmark Debit or Credit Card while traveling outside of the United States:
Call (518) 382-0605 OR 866-SUNMARK (866-786-6275)
After business hours call (518) 382-0605 OR 866-SUNMARK (866-786-6275) and follow the prompts


 

To report a Lost or Stolen Sunmark Debit or Credit Card?
During business hours call (518) 382-0605 OR 866-SUNMARK (866-786-6275)
After business hours call (518) 382-0605 OR 866-SUNMARK (866-786-6275) and follow the prompts


 

MEDIA INQUIRIES
Please direct any media inquiries to the Sunmark Marketing Department at (518) 347-3149 or 518-347-3114.