Sunmark Branch Lobby Hours And Q&A

We are providing the following information to answer your questions about Sunmark’s readiness, and up-to-date information you need to know in response to COVID-19. The priority of Sunmark is to ensure the health and safety while continuing to maintain operational readiness. Led by our Business Continuity Team we are monitoring the COVID-19 situation closely to assess the evolving risks so that we can prepare and respond accordingly. 

Branch Lobbies now open

Please click the link below for the most up-to-date branch information.

Sunmark will be encouraging social distancing, providing access to hand sanitizer, as well as introducing other safety measures that include: 

  • Strongly recommending that all members wear a mask before entering any Sunmark location. In the interest of member and staff safety, masks must not cover any part of the face above the nose. All Sunmark employees are required to wear a mask.
  • A Sunmark greeter will be stationed in the lobby at the branch main entrance throughout the day to assist members and provide a mask if one is needed.
  • Protective shields have been installed at teller stations as well as at all desk positions to provide additional safety measures for members and staff.
  • Between transactions, a Sunmark greeter or team member will wipe down teller stations and offer hand sanitizer to myTM users.
  • To be consistent with CDC guidelines, Sunmark staff will practice routine cleaning of frequently touched surfaces and personal space throughout the day. All common areas will be cleaned nightly by cleaning staff. 

See updated brach hours and locations

 

Are there ways to access my account without visiting a branch?

Online Banking- Convenient access to account services without going to a branch and transferring money between your Sunmark accounts AND accounts at other financial institutions.

Mobile App- View and manage your accounts, transfer money, pay bills and deposit checks.

Text Banking- Check account balances, get recent transactions, transfer money, and get alerts when your balance starts running low.

Sunmark myTMs- Located at out Brunswick, Delmar, Glenville, Rotterdam, and Schenectady locations. A Sunmark myTm is a self service kiosk available 24 hours a day, seven days a week. Sunmark myTMs allow you to do most transactions that usually require a teller. You can also connect with a team member via video for assistance during regular business hours.

I need help. Does Sunmark offer assistance?

Sunmark recognizes this will impact many of our members in a very real way. If you are facing financial distress due to the situation, please don’t hesitate to reach out for help. Sunmark Credit Union is offering options to help members who may be financially impacted by COVID-19. Call us at 866-SUNMARK (866-786-6275).

Learn more

Does Sunmark offer the Paycheck Protection program (PPP)

Yes, Sunmark is participating in the SBA Paycheck Protection Program (PPP). Vist our Paycheck Protection Program page for complete information.

learn more about ppp 

What actions specific to the COVID-19 situation is Sunmark taking to assess the risk to its operations?

Sunmark has taken proactive steps in reviewing our Pandemic Flu Preparedness Plan and we continue to take precautionary and proactive measures. The Business Continuity Team has acted to continuously monitor the situation to ensure the safety and soundness of the Credit Union. Most departments will work from home and we will continue as necessary.

What is Sunmark doing at their branches to provide a clean environment?

  • Strongly recommending that all members wear a mask before entering any Sunmark location. In the interest of member and staff safety, masks must not cover any part of the face above the nose. All Sunmark employees are required to wear a mask.
  • A Sunmark greeter will be stationed in the lobby at the branch main entrance throughout the day to assist members and provide a mask if one is needed.
  • Protective shields have been installed at teller stations as well as at all desk positions to provide additional safety measures for members and staff.
  • Between transactions, a Sunmark greeter or team member will wipe down teller stations and offer hand sanitizer to myTM users.
  • To be consistent with CDC guidelines, Sunmark staff will practice routine cleaning of frequently touched surfaces and personal space throughout the day. All common areas will be cleaned by the nightly cleaning staff.

Sunmark has canceled all trainings, and seminars that invite outside participants to reduce traffic in the Latham building.

Does Sunmark offer Video Notary Services?

YES! Sunmark has implemented new video notary options to serve all notary needs of our members. 

learn More

How will updates be provided on these questions and answers?

We recognize that both the questions and our answers on these issues may evolve rapidly. Accordingly, we will continue to evolve our communications. Return to this webpage and follow Sunmark on our social media channels for updates.

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