All branch lobbies are temporarily closed until further notice. 

All transactions will be conducted at our branches with a drive-thru or drive-thru Sunmark myTM service. 

Please visit here for more information on individual branch locations.

Sunmark Coronavirus Q&A

We are providing the following information to answer your questions about Sunmark’s readiness, and up-to-date information you need to know in response to COVID-19. The priority of Sunmark is to ensure the health and safety while continuing to maintain operational readiness. Led by our Business Continuity Team we are monitoring the COVID-19 situation closely to assess the evolving risks so that we can prepare and respond accordingly. 

Message from Sunmark CEO, Frank DeGraw

ALL BRANCH LOBBIES CLOSED

Sunmark is implementing changes to follow CDC guidelines and best practices. As a community partner, we want to do our part to take care of our team and take care of our members.

Your money is safe and available for you; we are just temporarily shifting how we serve you. 

extended BRANCH HOURS

Colonie, Clifton Park, Latham and Saratoga  (For traditional drive-thru service with a staff member)

Drive-Thru ONLY

Monday – Friday - 8:00 am – 6:00 pm

Saturday – 9:00 am – 2:00 pm

Member Solution Center 866-SUNMARK (866-786-6275)​​​​​, ​Online Chat

Monday – Friday - 8:00 am – 6:00 pm

Saturday – 9:00 am – 2:00 pm

Sunday - 9:00 am – 1:00 PM **Online Chat Only**

Sunmark myTMs Available 24/7 - Self-service kiosk available 24 hours a day, seven days a week. Sunmark myTMs allow you to do most transactions that usually require a teller. You can also connect with a team member via video for assistance during our scheduled operating hours if you need help.

Brunswick, Delmar, Glenville, RotterdamSchenectady, and Milton

*PLEASE NOTE myTM video teller attendant hours

Monday – Friday - 8:00 am – 6:00 pm

Saturday – 9:00 am – 2:00 pm

Sunday - 9:00 am – 1:00 PM

Our Rotterdam Five Corners, Price Chopper Headquarters, Owens Corning, and Albany VA Medical Center branches do not offer drive-thru or myTM service and will temporally close until further notice.

Are there ways to access my account without visiting a branch?

Online Banking- Convenient access to account services without going to a branch and transferring money between your Sunmark accounts AND accounts at other financial institutions.

Mobile App- View and manage your accounts, transfer money, pay bills and deposit checks.

Text Banking- Check account balances, get recent transactions, transfer money, and get alerts when your balance starts running low.

Sunmark myTMs- Located at out Brunswick, Delmar, Glenville, Rotterdam, and Schenectady locations. A Sunmark myTm is a self service kiosk available 24 hours a day, seven days a week. Sunmark myTMs allow you to do most transactions that usually require a teller. You can also connect with a team member via video for assistance during regular business hours.

I need help. Does Sunmark offer assistance?

Sunmark recognizes this will impact many of our members in a very real way. If you are facing financial distress due to the situation, please don’t hesitate to reach out for help. Sunmark Credit Union is offering options to help members who may be financially impacted by COVID-19. Call us at 866-SUNMARK ((866-786-6275).

 

At Sunmark, providing access to our services and communication to our members is our top priority. Please let us know how we're doing

 

Does Sunmark  have policies and procedures in place to mitigate the impact of COVID-19 on its operations?

Yes, in addition to various other policies and procedures intended to protect the health and safety of our employees as well as operational continuity, we have a Pandemic Flu Preparedness Plan in place.

What actions specific to the COVID-19 situation is Sunmark taking to assess the risk to its operations?

Sunmark has taken proactive steps in reviewing our Pandemic Flu Preparedness Plan and we continue to take precautionary and proactive measures. The Business Continuity Team has acted to continuously monitor the situation to ensure the safety and soundness of the Credit Union. Most departments will work from home and we will continue as necessary.

Has Sunmark seen any impact on its ability to deliver services to members?

No. However our branch lobbies are now CLOSED. Sunmark will remain open, operating regular scheduled hours. This includes our Member Solution Center. Our Rotterdam Five Corners, Price Chopper Headquarters, Owens Corning, and Albany VA Medical Center branches do not offer drive-thru or myTM service and will temporally close until further notice.

What is Sunmark doing at their branches to provide a clean environment?

Since regular cleaning is one of the most important preventive measures we can take, our dedicated cleaning staff will continue to incorporate a disinfecting regimen in all high-touch and high-traffic areas throughout our branches and executive offices. We are strongly encouraging members and employees to practice good hygiene with frequent and rigorous hand washing. Use an alcohol-based hand sanitizer that contains at least 60% alcohol as a last resort if soap and water are not available.

Sunmark has canceled all trainings, and seminars that invite outside participants to reduce traffic in the Latham building.

How will updates be provided on these questions and answers?

We recognize that both the questions and our answers on these issues may evolve rapidly. Accordingly, we will continue to evolve our communications. Return to this webpage and follow Sunmark on our social media channels for updates.

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