Sunmark Branch Lobby Hours And Q&A
We are providing the following information to answer your questions about Sunmark’s readiness, and up-to-date information you need to know in response to COVID-19. The priority of Sunmark is to ensure the health and safety while continuing to maintain operational readiness. Led by our Business Continuity Team we are monitoring the COVID-19 situation closely to assess the evolving risks so that we can prepare and respond accordingly.
Majority of Branch Lobbies reopening may 18, 2020
Please review the list below for the most up-to-date information.
Sunmark will be encouraging social distancing, providing access to hand sanitizer, as well as introducing other safety measures that include:
Normal Business Hours
24/7/365 Self Service myTM Drive-thru Only Branches
PLEASE NOTE myTM video teller attendant hours
Monday: 8:00am – 5:00pm
Temporarily Closed Branches
Are there ways to access my account without visiting a branch?
Online Banking- Convenient access to account services without going to a branch and transferring money between your Sunmark accounts AND accounts at other financial institutions.
Mobile App- View and manage your accounts, transfer money, pay bills and deposit checks.
Text Banking- Check account balances, get recent transactions, transfer money, and get alerts when your balance starts running low.
Sunmark myTMs- Located at out Brunswick, Delmar, Glenville, Rotterdam, and Schenectady locations. A Sunmark myTm is a self service kiosk available 24 hours a day, seven days a week. Sunmark myTMs allow you to do most transactions that usually require a teller. You can also connect with a team member via video for assistance during regular business hours.
I need help. Does Sunmark offer assistance?
Sunmark recognizes this will impact many of our members in a very real way. If you are facing financial distress due to the situation, please don’t hesitate to reach out for help. Sunmark Credit Union is offering options to help members who may be financially impacted by COVID-19. Call us at 866-SUNMARK ((866-786-6275).
Does Sunmark offer the Paycheck Protection program (PPP)
Yes. The Paycheck Protection Program is a loan designed to provide a direct incentive for small businesses to keep their workers on the payroll.
What actions specific to the COVID-19 situation is Sunmark taking to assess the risk to its operations?
Sunmark has taken proactive steps in reviewing our Pandemic Flu Preparedness Plan and we continue to take precautionary and proactive measures. The Business Continuity Team has acted to continuously monitor the situation to ensure the safety and soundness of the Credit Union. Most departments will work from home and we will continue as necessary.
What is Sunmark doing at their branches to provide a clean environment?
Sunmark has canceled all trainings, and seminars that invite outside participants to reduce traffic in the Latham building.
Does Sunmark offer Video Notary Services?
YES! Sunmark has implemented new video notary options to serve all notary needs of our members.
How will updates be provided on these questions and answers?
We recognize that both the questions and our answers on these issues may evolve rapidly. Accordingly, we will continue to evolve our communications. Return to this webpage and follow Sunmark on our social media channels for updates.